Call Center

WE TAKE OUR WORK SERIOUSLY AND WE TAKE PRIDE IN THE SERVICES WE PROVIDE!

Call Center Agents — telephone support in Quincy, MA
Smiling Agents — telephone support in Quincy, MA
Call Agents — telephone support in Quincy, MA

Services

  • Help Desk
  • Email Notification Response
  • Customer Service Support
  • Event Registration
  • Direct Response for Ad Campaigns (Television, print, radio, email)
  • Order Taking
  • Customized Scripting
  • Dedicated Agents
  • Up-Selling & Cross-Selling
  • R.S.V.P
  • Course Registration
  • Insurance Claims Processing
  • Fundraiser Telephone Support
  • Sales/Lead Capture
  • Survey Response
  • Dealer Locator
  • Outbound Call Center Services include customer service surveys, appointment confirmation, product use follow up to order supplies and/or additional product, follow-up appointment setting, confirmation of customer specific data, new product promotion.

Features

  • Customized Answering, Call Processing & Response Based Scripting
  • Interface with Customer website or database
  • Emergency Call Escalation
  • Service Dispatch
  • Message Notification Options – Call, page, alpha page, email, text message or call transfer
  • Pre-programmed On Call Schedule by day, week or month
  • Message & Data Delivery via email, fax, voice mail, text message
  • Relational Data Bases (customer list, products, contracted client list, store locator, dealer locator, parts, property addresses)
  • Caller ID Capture
  • Auto Attendant (combines live and automated voice mail services to handle your company's calls)
  • Record or Handoff to Voice Mail for easy secure pick up and message confidentiality
  • Toll Free Service
  • Standard & Customized Call Reporting
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