Telephone Support

NO OUTSOURCING

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QTAS can customize a rate package to fit your specific needs. We have plans for both high and low volume users as well as for those in between. A Connection Specialist will develop a service program that combines many of our unique features as well as to fit your budget. Our specialty is serving clients with diverse needs and customizing a service that

Clients are not required to sign a long-term service contract. They stay with us because they like us – not because they are under a long-term contractual obligation. QTAS is a month to month service agreement!

Affordable, dependable, and always available to take your calls!
Month to month service agreement

Services

  • Telephone Answering Support
  • Appointment Scheduling
  • Call Overflow Service
  • Customer Service
  • Help Desk
  • Information Hotline (employee attendance, hiring, disaster response, schedules, job listings, crisis support, tech support
  • Disaster Response
  • Elevator Phone Monitoring Service
  • Emergency Elevator Service
  • Emergency Service Response
  • Applicant Screening
  • National Accounts
  • Virtual Receptionist
  • Simple to Complex Accounts

Features

  • Customized Answering, Call Processing & Response Based Scripting
  • Interface with Customer website or database
  • Emergency Call Escalation
  • Service Dispatch
  • Message Notification Options – Call, page, alpha page, email, text message or call transfer
  • Email Response
  • Call Patching/Transfer to Your Team or On Call Staff
  • Pre-programmed On Call Schedule by day, week or month
  • Message & Data Delivery via email, fax, voice mail, text message
  • Relational Data Bases (customer list, products, contracted client list, store locator, dealer locator, parts, property addresses)
  • Caller ID Capture
  • Auto Attendant (combines live and automated voice mail services to handle your company's calls)
  • Record or Handoff to Voice Mail for easy secure pick up and message confidentiality
  • Toll Free Service
  • Standard & Customized Call Reporting
We can integrate our features with any of the services we offer
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